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Privacy Policy & Terms of Service

Privacy Policy

Effective Date: May 13, 2025

RemoteAgent.com is a product of CloserLook AI, owned and operated by Abris Inc., a Delaware company at 1 Elm Sq, Unit 2F, Andover, MA 01810 USA (called "RemoteAgent," "we," or "us" below).

This Privacy Policy explains—plainly and briefly—what information we collect, why we collect it, and how you can control it. It applies to anyone who visits RemoteAgent.com or uses our email‑based AI agents ("RemoteAgent").

1. What We Collect

TypeExamplesWhy We Need It
Account InfoName, work email, job title, company, password (hashed)Create and secure your account
Payment InfoBilling address, card tokenProcess subscriptions
Content You SendEmails, documents, instructions for RemoteAgentDo the tasks you request
Usage DataIP address, browser type, pages visited, cookiesKeep the service running, fix bugs, and improve features

Cookies: We use essential cookies for login and anonymous analytics cookies to see how the site is used. You can block cookies in your browser, but some features may stop working.

2. How We Use Your Information

  • Provide and maintain the Service
  • Secure accounts and prevent fraud
  • Answer questions and offer support
  • Improve features and user experience
  • Send important notices (e.g., invoices, policy updates)
  • Meet legal or regulatory obligations

We do not sell your personal information or use your task data for advertising.

3. When We Share Information

We share information only when it's necessary to run RemoteAgent.com or comply with the law. Typical examples:

  • Trusted vendors that host our servers, send email, or process payments
  • Professional advisers (lawyers, accountants)
  • Authorities when required by a valid subpoena, court order, or similar legal request
  • Business transfer if RemoteAgent.com is ever sold or merged

All vendors are bound by confidentiality agreements and may use data only to provide services to us.

4. How Long We Keep Information

  • Task data you send to RemoteAgent: deleted within 30 days after you or your company deletes it or closes the account
  • Account and billing records: kept for up to 7 years to meet tax and audit rules
  • Analytics data: kept up to 2 years, then deleted or anonymized

5. Your Privacy Choices

Depending on where you live in the U.S., you may have the right to:

  1. Delete information we hold about you
  2. Correct inaccurate information
  3. Opt out of marketing emails (click "unsubscribe" at the bottom of any message)
  4. Limit use of sensitive personal information

To exercise any right, email [email protected]. We will verify your identity and respond within the time required by law.

6. Children

RemoteAgent.com is not for children under 13. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will delete it.

7. Changes to This Policy

We may update this policy occasionally. If the changes are significant, we will post a clear notice on our site or email account holders 30 days before they take effect. The "Effective Date" at the top will always show the latest version.

8. Contact Us

Abris Inc. / CloserLook.AI

Privacy Team

1 Elm Sq, Unit 2F

Andover, MA 01810 USA

Email: [email protected]

Terms of Service

Effective Date: May 13, 2025

These Terms of Service ("Terms") govern your access to and use of RemoteAgent.com and the email‑based AI agents provided by CloserLook AI, a product of Abris Inc. ("RemoteAgent," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company to these Terms.

1. Your Account

  • You must be at least 18 years old and use a valid business email address to create an account.
  • Keep your login credentials confidential. You are responsible for all activity that occurs under your account.
  • You must provide accurate information and promptly update it if it changes.

2. Your Content & Data

  • Ownership. You retain all rights to emails, documents, and other content you submit to the Service ("Customer Data").
  • License to Us. You grant us a limited license to process Customer Data solely to provide the Service and support.
  • Backups. You are responsible for maintaining copies of your Customer Data. We are not a backup service.

3. Acceptable Use

You agree not to:

  1. Use the Service for illegal, harmful, or deceptive activities
  2. Upload malicious code or interfere with the Service's operation
  3. Attempt to reverse engineer or scrape the Service
  4. Use the Service to create or disseminate unsolicited bulk email (spam)
  5. Misrepresent your identity or affiliation

We may suspend or terminate accounts that violate these rules.

4. Fees & Payment

  • Some features require a paid subscription. Prices and billing cycles are shown at checkout.
  • Fees are non‑refundable except as required by law.
  • Late payments may result in suspension of Service.

5. Intellectual Property

  • We own all rights to the Service, including software, documentation, and branding. Except for the limited license in Section 2, these Terms grant you no ownership in the Service.
  • You may display or share outputs generated by Remote Agents for lawful business purposes.

6. Confidentiality

Any non‑public information you share with us, and any non‑public information about the Service, is "Confidential Information." Each party agrees to:

  • Use Confidential Information only as needed to perform under these Terms
  • Protect it with reasonable care
  • Not disclose it to third parties without consent, unless required by law

7. Disclaimers

  • The Service is provided "as is" and "as available." We make no warranties (express or implied) about accuracy, reliability, or fitness for a particular purpose.
  • We do not guarantee that the Service will be uninterrupted or error‑free.

8. Limitation of Liability

To the fullest extent allowed by law:

  • Indirect Damages. We are not liable for any indirect, special, incidental, or consequential damages (including lost profits or data).
  • Cap on Direct Damages. Our total liability arising out of these Terms will not exceed the greater of (a) $500 or (b) the amount you paid us in the 12 months before the claim.

9. Indemnification

You will defend and indemnify RemoteAgent against any third‑party claims arising from (a) Customer Data, or (b) your use of the Service in violation of these Terms or applicable law.

10. Term & Termination

  • These Terms remain in effect while you use the Service.
  • You may stop using the Service at any time.
  • We may suspend or terminate the Service immediately if you violate these Terms or pose security or legal risks.
  • Upon termination, your right to access the Service ends, but Sections 2–9 and 12 survive.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict‑of‑law rules. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and each party consents to personal jurisdiction there.

12. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on RemoteAgent.com and email account holders 30 days before changes take effect. Continued use of the Service after the effective date means you accept the new Terms.

13. Contact Us

Abris Inc. / CloserLook AI

Legal Department

1 Elm Sq, Unit 2F

Andover, MA 01810 USA

Email: [email protected]